Frequently Asked Questions FAQs

What countries do you ship to?

We ship directly from the San Francisco Bay Area throughout the United States (including Alaska and Hawaii) and Canada. 
* Canadian Orders: The receiver is responsible for any additional duties/fees that may be assessed upon delivery.


How much do you charge for shipping?

Shipping costs vary depending on what you are ordering and where we are shipping to.  To find the rate for your items, simply add the items you want to your shopping cart. Then enter your shipping address and your cost will be calculated and shown to you on the right side of the page.
* Canadian Orders: The receiver is responsible for any additional duties/fees that may be assessed upon delivery.
 

How long does it take to receive my order?

We process all orders within 3-5 business days THEN they are shipped out to you using UPS Ground or USPS.
Total time from placing your order is 3-5 business days + Shipping time, shown below:

Continental US                  3-5 business days (UPS Ground)
Canada, HI and AK           7-12 business days (USPS)

* Canadian Orders:
The receiver is responsible for any additional duties/fees that may be assessed upon delivery.


Where do you ship from?

All of our shipments are shipped from our headquarters in the San Francisco Bay Area. We use UPS and USPS for all our shipments.


Do you have a retail store I can visit?

We do not have a physical store location. All of our orders are processed through our web site and shipped out to their destinations through UPS or USPS (depending on destination). So unfortunately no, you cannot visit us in person.


Can I pick up my order from your store?

We do not have a physical store. All of our orders are processed through our web site and shipped out to their destination through UPS or USPS (depending on destination). Unfortunately no, you cannot pick up your items, they must be shipped to you.


What bulbs are used in your parols?

The bulbs we use are regular night-light bulbs that can easily be obtained from a grocery store or hardware store. The bulbs low energy, usually have a long lifespan and they shouldn't need to be replaced often. A few of our parols use LED lights. Parols with LED lights will be identified in the product descriptions.


What wattage are your parols?

All our parols are configured for the standard US 110 voltage and use standard 4 watt nightlight bulbs, unless indicated as LED.


Do you sell your items wholesale?

Yes, there is a minimum order of 10 capiz parols for wholesale pricing. Please email us at customerservice@pangbahay.com for more information.


Can we change the light sequence?

The lighting sequence cannot be changed. The blinker we use does not have a switch to change the lighting sequence. The lights don’t all come on at the same time. Give the lights and blinkers a chance to heat up (takes a minute or 2 and you will see all the lights come on in their lighting sequence.


A bulb isn’t lighting. What can I do?

We want to assure you that each product is personally inspected and tested before it is packaged and shipped out to you.

When you plug in your parol, not all the lights come on. It happens sometimes, just give the lights and blinkers a minute or 2 to heat up. Once it’s warmed up, the lights will come on according to their lighting sequence.

If the light still doesn’t come on, it could be a loose bulb. Sometimes, during transit, the bulbs can come loose due to the vibrations of the truck and or plane when out for delivery.

It is easy enough to fix. The back of the parol is secured with screws and can easily be opened. Tighten the bulbs first to see if they are loose. If you need to replace the bulb, it can be done using a standard 4-watt night-light bulb found in your local grocery or hardware store.


My product arrived damaged. What do I do?

Although we make every effort to package each product with care, we cannot control what happens to packages in transit. We have a process in place to deal with damaged products. Please email and contact us immediately of the damaged item. DO NOT mail back the damaged item without contacting us, we will not refund you the cost of returned shipments if you did not get approval or discuss your issue with our customer service team. Please refer to the Return Policy for detailed information.