Order Info

Shipping

PangBahay is an ONLINE retailer only. We do not have a retail store. We ship directly from the San Francisco Bay Area, throughout the United States (including Alaska and Hawaii) and Canada. Shipping rates will be shown as you add items to your cart. We use the United States Postal Service (USPS) and UPS. We will give you a tracking number when the package leaves our facility.

We process all orders within 3-5 business days, THEN they are shipped out to you using UPS Ground or USPS depending on the receivers location.
Total time from placing your order is 3-5 business days + Shipping time, shown below:

Estimated Shipping Times
Continental US                  3-5 business days
Canada, HI and AK           7-12 business days

* Canadian Orders: The receiver is responsible for any additional duties/fees that may be assessed upon delivery.

Packaging

We take pride in all our products. Each item is inspected and carefully packaged before it leaves our facility. We individually pack each parol and do our best to package it well so you receive it in good condition. 

 

Payments

We accept major credit cards such as PayPal, American Express, Visa, Master Card and Discover. Payments are made through Shopify and their secure payments server. We do not keep or save your payment information.

 

Privacy

PangBahay does not have access to any of your credit card information. Payments are made through Shopify and PayPal secure payments servers only.

 

Refunds and Exchanges

Our goal is to provide quality products. If you are unsatisfied with your items, we would like to hear from you immediately. Please refer to our Return Policy for more information. 

 

Wholesale

Please email us at customerservice@pangbahay.com for more information on wholesale pricing for orders of 50+ capiz parols.